Policy Summary & Details of Transactions
| Commitment | Customer
Satisfaction is our goal. We are up front and give you that personal &
professional touch. All of our items are well below retail pricing. High
quality items are all we sell and you the customer are always #1!!!
|
| Payment | We accept Visa, Mastercard, Discover, American Express, and E-checks through Paypal. You do not need to have a paypal account to access the Paypal service. Even though prefer PAYPAL, we also accept personal checks, money orders, personal and cashiers checks. NO International Money Orders please. Shipment will be held until checks clear. (usually 5-7 days) NY, CA, TX, FLA & AZ residents will have an 8.25% sales tax added. Orders are processed within 24 hours and shipped from our warehouse within 24-48 hours of cleared payments. Please contact us via E-mail for physical mailing address. |
| Shipping | There are NO hidden shipping charges or fees for any item. All shipping charges are fixed rate for the Continental US only. We can not ship to PO boxes. International shipping is available, however occasionally rates are significantly higher for international shipment. Please E-mail me with your country, postal code and address before purchase so that there are no surprises for you, and I can get you an exact amount before you commit to buy. Items that are heavy, oversized, or shipped via freight delivery are marked throughout the website and require additional freight charges. Shipping charges are listed below. Freight and additional shipping costs will be located on the item page or you may contact us for a shipping quote before purchase. |
| Returns & Refunds | Please inspect your items upon receipt. We take extreme care to package our products for a safe uneventful trip, however occasionally damage occurs. E-mail us in case of defective or damaged merchandise and we will resolve the problem as quickly as possible for you. It may be a replacement item or part for your item. Please be as specific as possible in your e-mail to ensure a quicker resolution. In some cases buyer is responsible for the return shipping cost. Returns on non damaged or defective merchandise are accepted within 10 days of receipt of item less shipping and a 20% restocking fee. Buyer is responsible for cost of shipping back to me if item is not damaged or defective. |
| Order Processing | Once payment is received and confirmed your order will be processed. Your item (s) will ship from our warehouse 1-2 days from payment via UPS ground, or USPS priority mail. As soon as the order is shipped and in the UPS system I will e-mail you a tracking number so you may track your package. RUSH shipping is available, however it does cost more and must be requested in e-mail before payment. Flat rate of $25.00 for UPS RUSH delivery for non oversized items. If you need an item by a specific date please contact me before your purchase so I can let you know if I can get it to you by the date requested. I am not responsible for delays in processing due to incorrect information provided to me by you. |
| Details | ALL items are ***NEW*** and in factory packaging unless otherwise stated. The items were in stock at the time of listing. On the very rare occasion that an item becomes out of stock You will have the choice of either waiting until the item becomes available ( I will get you an ETA date) choosing a similar item ( we have over 10000+ items available) or a full refund. |
| Contact Me | You may contact me by e-mail @ Treasureocity with any questions. We check e-mail daily & answer e-mails within 48 hours of receipt. |
| Contact Details |
|
BUY WITH CONFIDENCE we are both E-bay and PAY PAL verified!!
|
|
Packing & Shipping Chart |
|
| Up to $29.99 | $9.75 |
| From $30.00 to $49.99 | $10.75 |
| From $50.00 to $74.99 | $14.75 |
| From $75.00 to $199.99 | $19.75 |
| From $200.00 and over | $22.75 |
| Rush delivery: The above listed charges + an additional $25.00 |
| Above shipping is for the Continental USA ONLY. Alaska & Hawaii higher. We do ship Internationally, please contact us for a shipping quote |
| Heavy and oversized items require additional freight. The additional charges are listed in the item description of those items |
| Items ordered from our Treasureocityelectronics.com website Will be shipped via UPS and shipping rates are based on a separate pricing chart not included above. There is a shipping calculator on the electronics pages for your use and those reflect the shipping charges for those items. Please see the electronics home page for details. |